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Frequently asked questions

  1. Do I talk to "real doctors?"
    Yes. Webdoctors Plus members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Webdoctors Plus will connect you with a doctor licensed in your state.
  2. Can Webdoctors Plus handle my emergency situations?
    Webdoctors PLus is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
  3. What are some of the common conditions Webdoctors Plus treats?
    Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.
  4. Can I request a specific doctor?
    You cannot request a particular doctor. Webdoctors Plus is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. All Webdoctors Plus doctors are board-certified, state-licensed and go through rigorous training and credentialing.
  5. Can I order a prescription?
    Webdoctors Plus does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Webdoctors Plus doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Webdoctors Plus doctors.
  6. Are my health records kept private?
    Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
  7. Can I be turned down for pre-existing conditions.
    We do not turn patients away because of pre-existing conditions.
  8. Can I call Webdoctors Plus outside of the United States?
    Webdoctors Plus visits are unavailable outside of the United States and Puerto Rico.
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